Reviews

I was originally looking a Lelit machine, but after extensive chatting with "Kelly", we arrived at the ECM Classika being the right machine for me. After several months with it, I'm extremely happy with my decision.

Awesome

Lots of quality coffee accessories here

I've had outstanding customer support from Clive for both purchases of equipment and repairs. They regularly exceed my expectations.

Absolute best customer support. My first machine had a leaking steam wand, and while the next one i ordered was on backorder for a few weeks they let me keep the first one even past the 30 day return window so i wouldnt have any downtime without a machine! Kelly is especially wonderful. Always answered all my emails and did everything she could to make sure I was taken care of properly! Its nice to know if you buy an expensive machine youre not gonna be left in the dust if something is wrong with it.

Fantastic experience. Great customer care.

Clive is good at the beginning g of the buying experience but unresponsive afterward. They don’t take responsibility for products that are really difficult to use that they advertise easy and they don’t replace things that don’t work. They are pretty much a brick wall after the purchase it’s too bad. Their marketing is good but their service delivery sucks.

It works. It brews great coffee and makes nice steam. No complaints there.

The problems are mostly around build quality:

- the espressl button needs very precise pressing, otherwise it doesn't do anything -- the other two work fine, so definitely build issue.
- after exiting steam mode, the temperature shoots to 150C and burned plastic smell comes, if you don't press the espresso button immediately. That kind of worries me in the long term.
- the gasket is sized a bit large, after month and half of usage, still doesn't fully lock, at least stopped dripping water over the lip. Still requires a lot of effort to lock properly.
- the drip tray out of the box had some fungal growth - again I just washed that away, but not the experience I expect from such an expensive machine.
Mine was built in October 2025, bought in 2026 September, so I guess they don't move very fast, would also explain fungal growth.

What keeps me coming back to Clive isn’t just the equipment they sell, but everything they offer beyond the purchase. I bought my ECM Technika VI through Clive, and one thing I’ve come to appreciate is that their relationship with customers doesn’t end when the machine ships.

Espresso is one of those hobbies where there’s always something new to learn, no matter how much experience you have. Clive does a great job of making that knowledge accessible, whether it’s through their educational content, practical advice, or guidance from people who genuinely understand the equipment they’re selling.

I’ve spent plenty of time researching ways to improve my espresso, and having a resource like Clive makes a difference. It’s why I continue turning to them for accessories, maintenance supplies, and advice. They’re not just selling equipment; they’re helping people get more out of what they’ve invested in.

Very good at teaching about equipment

Always good advice and always prompt shipment. Excellent customer service after the sale.

Everyone here is so helpful!! I’d give them 100 stars if I could.

Professional and prompt.

Clive Coffee for a great Espresso Experience!

I love Clive. Customer service is very friendly, and committed to their customers. The purchase process is simple. They really respect and value customers, and they are willing to answer any question. My experience has been very positive. I have always felt like I was talking to a friend. They are knowledgeable and will not stop until you are completely satisfied. They only sell high quality products. They offer an excellent array of the best espresso machines. I bought the Lucca M58 Sunto, and I could not be more pleased.

Over the years I have bought from numerous vendors, Clive is the best of them all.

Clive is officially my go to store for coffee equipment and gear. They have excellent customer service and their technicians are top notch. I had an issue with a Pro X at no fault of theirs and they stood behind their return policy. When you buy a new espresso machine, they provide a free online beginners course and one free half hour video consultation if you need help with your technique. Everyone that I dealt with were very professional and knowledgeable. I like to give an extra shout out to Air, Hannah, Tony and Arthur for going over and beyond. I was recently trying to decide between a Mazzer Philos and a Zerno grinder and I was torn. The fact that Clive carried the Philos, I would be getting their amazing customer service and warranty, was the deciding factor. I couldn’t be happier.

Love the products and the support staff!! Class act and know the coffee business.

Clive has been an amazing company to deal with.

Supportive and usually ready with answers to my questions.

Clive is first class. Knowledgeable people, that carry quality products. I'd recommend Clive to anyone.

I recently purchased the Profitec Move from Clive Coffee. The YouTube video stated water testing strips were included. I chatted with the rep asking about this and was told that was an old video and they no longer included any strips. When I inquired why the video not updated, I was given a " well, too bad" type of attitude. I was not impressed.
When I again sent a message requesting to schedule a call, the message went unanswered.
I placed an order for the Eureka Mignon Single Dose Pro on Oct 8th. When I did not get any updates, I called and was told Clive Coffee did not have any inventory and will be receiving them on Oct 28th and shipping shortly after that. However, my CC was charged on Oct 8th.
I have not been impressed by this company so far.
When I placed a request for technical help because the brew temperature was not steady, the ticket has not been addressed.
The people answering calls and chats are not at all knowledgeable. I once got the reply as, " I don't know either."

I subscribed to Clive to learn more about how to make excellent espresso with my current setup.
The regular submissions sent by email are fantastic, backed by science and fun to read.
With this experience, I decided to start purchasing a few items from Clive.
My first purchase included the LUCCA WDT, dosing funnel and the LUCCA vacuum.
I am pleased with the WDT and funnel, not so thrilled with the vacuum nor the response I got from customer service.
It appears that the LUCCA vacuum was put on the market through Clive in a coordinate effort with LUCCA.
The product came with a variety of accessories, but only one can be used for the vacuum feature. All of the other accessories are intended to be used for the “blower” feature, which is not really explained in the product description.
Additionally, the packaging paperwork indicates that there would be 2 back up filters included in the original packaging, but they were not.
When customer service responded with my queries about the missing filters, they stated this was a printing error. Period.
But… I can order 2 back up filters for $10 when I need them.
Clive needs to be sure that their products and literature are aligned with what they are sending to customers.

The pump that forces out the espresso stream (on my Profitec Pro 500) started pumping intermittently. I used my iPhone to make a short video of what it was doing. Submitted the video to Clive Coffee along with my description of what appeared to be happening.

Someone from Clive replied a couple of days later, indicating that I likely needed to replace the vibratory pump, providing a link where I could order one, from them, and a link to a video showing me how to replace the pump.

I've since ordered the new pump ($72 including tax and shipping) and received it a few days later. To my pleasant surprise, my old pump has worked OK since then, so I've not yet installed the new one.

But I want to give a shout out to Clive, here, for the excellent job their service people have done to help me with this problem. Very impressive!

The staff at Clive were very helpful in explaining the features and benefits of several different espresso machines that we were in our price range. We ended up going with a different machine than we came in to look at and love the machine that we got. We paired it with a burr grinder as well and my cappuccinos have never been better. Shout out to Forrest for his excellent service.

Great as always… and they follow up to make sure everything went well

I spent a majority of my time looking up information on another site (who I won’t name, but Reddit some major companies and their mentioning who to go to ((Clive)) and not is pretty prominent). What ultimately sold me to Clive over competitor was the multitude of people mentioning their customer service, return/ exchange experiences, and their ability to source parts for their machines. Say less lol. Everything was incredible. I got like 7 emails about the two machines I bought on how to use clean and faq, which was handy (profitec ride + eureka mignon GBW). Delivery was within 5 days, and I upgraded the flow control. Nothing but good things to say.