Reviews

Simple selection made it easy to find what I wanted.

Anything I need for my espresso and coffee needs in one website. Customer service helps with all my questions about parts I need time to time. I have had my Lucca Espresso machine over 11 years and works like a champ.

I had a lot of questions about what part I needed and their customer service was very prompt and helpful in finding what I needed! Clive is also just super helpful with all their videos on how to install and care for various coffee machinery. As a new business owner I’ve found a company I trust and love!

Simple easy process.

In my research a lot of reviews said if you are new to all things espresso - Clive is an educational source and offers great customer support Their online classes are quite good. I’m a fan!!

Knowledgable, responsive and kind help for a newbie

Element works great. The disassembly process is a bit complicated.

You guys are the best. Always good information. I'm glad to share as I am particular and I know you cannot experience everything. Hopefully my comments help you to continue to give good advice.

Purchase process was excellent. Online instruction course that came with the equipment was a game changer for me. The continued communication and support is extremely professional, and the team makes things so enjoyable.

Months ago, our Nice little Breville barista express Started to fail after thousands of cups of espresso. First the grinder motor, then the pump would not function properly after heating up after the 1st cup. I started to research options which led me to many places, including Clive. I ended up choosing them, not only because they were a top-tier dealer of the brands I was interested in, but because of their best in class instruction videos and content. In a very efficient, professional, and playful way, they have helped me learn to be a junior barista for our family. So enjoyable! Their continued communications are well paced and continue to help me up my game and enjoy the process. Thank you, Clive team!

Ordered online. Solid selection of products, fast delivery, and support was quick to help resolve a minor issue.

Happy that Clive was able to correctly diagnose the issue with our Lucca.
Part arrived quickly, and the online video repair instructions were helpful.
Our machine performs like new again.

the best of the best

Loved the wealth of knowledge that Clive has in addition to the vetting of products to only sell quality stock.

I wanted a Profitec Move espresso machine and found two online vendors, each with thousands of customer reviews. I was impressed by the consistently high praise for Clive Coffee's after-sale customer service, and uneasy about the other vendor's reputation in this area. I chose Clive, and I'm happy I did.

My Profitec had a QC defect that I failed to notice initially (a non-level group head, which caused the espresso to pool on one side of the basket), and within a month, one of the solenoid valves started to fail. I called Clive, opened a ticket, sent a few short videos, and within a day Clive offered to replace my unit. They emailed a return shipping label and instructions for draining the boilers and packing the unit for shipping. (FYI, save the original boxes and packing materials)

The day I shipped my defective unit, Clive shipped the replacement rather than waiting for the returned machine to arrive. Days later, I received my new Profitec and it works flawlessly.

Clive Coffee absolutely lives up to its reputation for exceptional customer service and I could not be happier with my decision to buy from Clive.

Clive Coffee Fan for Life,

William M.

I wanted a Profitec Move espresso machine and found two online vendors each with thousands of customer reviews. I was impressed by the consistently high praise for Clive Coffee's after-sale customer service, and uneasy about the other vendor's reputation in this area. I chose Clive, and I'm happy I did.

My Profitec had a QC defect that I failed to notice initially (a non-level group head, which caused the espresso to pool on one side of the basket), and within a month, one of the solenoid valves started to fail. I called Clive, opened a ticket, sent a few short videos, and within a day Clive offered to replace my unit. They emailed a return shipping label and instructions for draining the boilers and packing the unit for shipping.

The day I shipped my defective unit, Clive shipped the replacement instead of waiting for the returned machine to arrive. Days later, I received my new Profitec and, as expected, it works flawlessly.

Clive Coffee absolutely lives up to its reputation for exceptional customer service and I could not be happier with my decision to buy from Clive.

FYI, I can't imagine buying from anywhere but Clive, but regardless of where you buy your machine, save the box and all packing materials in case you need to return your machine for replacement or repair.

Clive Coffee Fan for Life,

William M.

Luca Tempo

delivered timely and price was competitive

Online purchase and in-store pickup went smoothly. The location had easy access to street parking, and loading a giant espresso machine box into the vehicle was a breeze. Seriously, these are some heavy duty boxes they package up for shipping across the country.

Fast shipping

the upfront communications were quite good and helpful. However the communications and follow up after purchase have not been the best. For example, it was almost a week after receiving our GS3 that the Clive team reached out giving directions on how to "receive, inspect and begin using" the machine. Additionally, I was under the impression that after this purchase there would be additional personal follow up on usage, questions and classes...not the case.

As mentioned in my Philos review the Clive storefront and ease is much appreciated also the selection is most important to me! Thanks Clive will be checking back when I upgrade my espresso machine lol

Great cappuccino machine! It took three tries to get it right, but it worked at the end.

Excited to order my machine!

Very good

I hardly know where to start. Machine demos, technical help, user advice, answers to many questions. The staff in your Portland store have been first rate. An excellent experience.

Smooth experience getting equipment for my coffee cart! Love all of their educational tools as well.

Clive’s customer service and willingness to stand behind what they sell is excellent. And their advice before the sale is unbiased and carefully considered. Five stars plus!